Archive for the ‘New Zealand Accommodation’ Category

Queenstown Lodge Voted World Number Three

Monday, November 2nd, 2009

New Zealand’s Blanket Bay Lodge has been named Conde Nast Traveller third greatest accommodation provider in the world.

The magazines annual readers choice awards were conducted via an online questionnaire that resulted in over 25,000 reader responses.

Blanket Bay Lodge located on the shores of lake Wakatipu, Queenstown, was New Zealand’s only accommodation provider to make the top 100 list.

Previous New Zealand entries in the prestigious top one hundred have included the North Islands Huka Lodge located on the Waikato River, Taupo.

In the last few years Huka Lodge has been noticeably absent from the list. Having stayed at both properties Blanket Bay is clearly the superior accommodation of the two lodges.

May Be Time to Buy in Queenstown

Monday, August 24th, 2009

Queenstown’s local news paper, Mountain Scene have done an interesting analysis on returns to owners or unit holders of property sold as visitor accommodation.

I have previously posted on the promised guaranteed rental yield of this type of investment but it is interesting to see the actual break down on the return of investment.

The prominent three-bedroom Heritage Villas, managed by the Heritage Hotel opposite.

The one-night rack rate for a Heritage Villa is $1230 including GST, but the hotel’s website has a July offer at just $575.

Even that might be optimistic – owner income statements from April on two Heritage Villas show an average rate of $320 including GST.

And April was an “excellent” month, Heritage Hotel told owners, with the two villas between them averaging 42 per cent occupancy – “occupancy” being the other magic word for would-be apartment investors.

So over the 30 days of April – and we’ll exclude GST from here on – these two villas took in average guest rental income of $3600 each.

Let’s look at how that $3600 is sliced and diced.

First you’re docked “room expenses” – well, somebody’s got to clean them, and those bathroom goodies that guests nick have to be replaced.

Room expenses aren’t cheap – the Heritage charged these villa owners an average of $119 a night.

And then there’s sales and marketing – because you have to promote or die in this business. How does $8.52 a night sound? Then because hotel and villa complexes don’t run themselves, there’s another deduction called “administration” – the $14.24 per night charge isn’t explained.

“Repairs and maintenance” is at least self-evident – it’s what you shell out after some rock-star guest has tied one on. We’ll deduct $10.46 a night for that.

And Queenstown Lakes District Council naturally wants its cut – rates on the two units for the month averaged $296 each.

Then there’s a “body corporate” that needs feeding – in this case, a specialist Christchurch company that handles exterior maintenance, insurance, Sky TV, pest control, window cleaning and so on – an average of $244 per unit per month for that.

Finally, the ubiquitous FF&E charge – a deduction for future replacements of “furniture, fittings and equipment” as they wear out. Can’t have guests complaining about worn-out mattresses when they’re paying top dollar to stay in your villa, can we? We’ll take $107 per unit for the month and put it aside for a rainy day.

There, that’s everything. What are we left with?

Er no, it’s not everything. Silly us, we’ve forgotten the “management fee” – 12.5 per cent of every dollar paid by guests goes to developer Rod Nielsen’s Little Rock Management company, which then splits it with the Heritage Hotel.

So how much is an owner left with? Not a lot when all’s said and done.

Taking that one month of April and averaging the two villas, owners get about $45 per guest night – just 16 per cent of what guests paid.

Worse still for Queenstown managed apartment owners is re-sales have fallen into a very large hole with many properties selling for 50% less the original purchase price.

Previously I posted on the potential disastrous Queenstown apartment accommodation market but on a positive note, prospective holiday home owners can now purchase apartments for below the building/replacement costs.

Reporting Live from Blanket Bay Lodge

Thursday, August 13th, 2009

The current downturn in visitor arrivals to New Zealand has bought out some interesting marketing ideas to help boost falling revenues.. The accommodation industry has been hard hit with the latest bed nights figures showing significant declines. In response, accommodation providers have discounted their room rates to lure customers.

The luxury niche end of the industry has not been immune to the down turn and have responded in a similar fashion. However one particular lodge is currently marketing their discount in a very unorthodox manner.

Blanket Bay Lodge located on the lake edge outside of Queenstown, is one of New Zealand’s premier properties catering for high net worth individuals. Voted as one of Forbes Traveller top 400 hotels and top 20 International Hideaways in Andrew Harper’s acclaimed “Hideaway Report“, Blanket Bay has been very successful in promoting its accommodation to a global audience.

Blanket Bays latest vehicle to promote its “locals discount” comes in the form of live broadcasting from the lodge, by a local Queenstown radio station. The station spent the night at the lodge broadcasting their luxurious merits and this morning continues with interviews with the general manager and exuberating commentary about the food and service.

Radio stations often do live broadcasts to promote businesses like garden centres, hardware, furniture and electronic stores, but luxury lodges…. go figure! For a business that is targeting a very niche market, this form of advertising appears to be a very broad based down market mistake. It is akin to seeing an advertising campaign for Bentley, promoting their latest car and targeting South Auckland bus stop shelter bill boards.

B.Y.O Toilet Paper

Tuesday, August 4th, 2009

It is happening even in the best of New Zealand’s accommodation establishments. I’m talking about hotel rooms that don’t have spare toilet rolls. In these recessionary times I am increasingly finding rooms are poorly equipped with supplies. Forget the coffee sachets, who drinks instant coffee or Milo, but we all need to be supplied with more than half a roll of toilet paper?

The weekend trek to Dunedin delivered the same experience, a large one bedroom apartment style room equipped with a 40 inch flat screen television in both the living room and bedroom and a lovely marble bathroom…. supplied with half a roll of toilet paper. The concept of a half roll is creepy enough but no spare roll is terrifying.

Its been happening all over New Zealand of late. At first I thought it was a simple case of slack house keeping. As this was not the first time this has happened at this particular establishment I thought I should enquire about the lack of one of life’s essentials.

Apparently since the recession, guests are taking the spare rolls, all the tea and coffee and even the towels are on their ‘most wanted list’.

Bed Jumping

Friday, July 31st, 2009

Check out this new craze that seems to be gaining traction in some of the worlds best hotel rooms.

in room bed jumping

Hotel bed jumping

To see more of this phenomenon check out www.bedjump.com

Eco-Friendly The Next Bubble

Thursday, July 23rd, 2009

We have all heard about the property bubble and the equity bubble that was spawned by the financial bubble. Now there is a new one on the horizon – the green and alternative energy bubble.

The ingredients are all there, the legislation is in place, US President Obama is making the environment the cornerstones of his economic recovery plan. The New Zealand government is very sensitive to the greenalisation of the voting public. Suddenly green is the new black. The growing green trend has the populus ignoring economics in the name of social responsibility.

Now what has all this got to do with a NZ tour blog? I have increasingly noticed that the greening of the travelling public is being targeted by many in the tourist industry.

Accommodation providers have for years added their little card in the bathrooms asking guests to think of the environmental impact of having your towels washed. Are they really interested in the environment or is the motivation to save laundry costs.

Last year New Zealand’s official quality rating agency, Qualmark, added environmental performance into their assessment criteria for accommodation providers and visitor activities. This environmental assessment model will be reviewed this year. Chances are the weighting of the environmental component of the assessment will be increased.

This government agency has also released a “Qualmark Green” assessment. You can now search visitor activities or accommodation by their environmental rating.

It clearly is a clever marketing ploy to appeal to the increasing green sensitivity of the travelling public. And its paying off. In November, New Zealand won the ‘Overall Winner’ and ‘Best Destination’ categories in the Virgin Holidays Responsible Tourism Awards…. the what’s it called awards.

Recently when searching for 5 star accommodation on the West Coast of New Zealand which is a oxymoron, I did stumble on a new Franz Josef hotel called the Te Waonui Forest Retreat.

Their website was littered with eco babble bubble like “Throughout the hotel you will find eco-friendly features” and my favourite “Great care has been taken to not only respect and preserve the environment around the hotel, but to celebrate and embrace the rainforest within the hotel’s design” The reality of this last statement should read “we had to convince the local government planners to give permission for a commercial development to proceed in a rain forest”.

The accommodation does however look promising and I will report back after our stay later this year.

With all this green pressure mounting and feeling a little guilty emptying the petrol pumps of small country stations as I tour New Zealand in my six litre gas guzzling Hummer, I thought I too should do my bit for this inevitable green bubble.

NZ Greens

Wake up call

Wednesday, May 20th, 2009

A café craze many years ago involving children and adults alike was to unscrew the top of the salt shaker so the next unsuspecting café table holder would pour the entire contents of the salt onto their plate. Over the years I have noticed a similar annoying and petty prank played on hotel guests. I have been the unsuspecting victim in even the best of hotels including the Peninsular and Four Seasons in various locations around the world. It seems this annoyance has no class boundary and can be sprung by all walks of life.

The prank involves the setting of the hotels bedside alarm clock by the previous rooms occupant. At first I assumed that the previous guest may have had a very early morning flight to catch and required a 2am alarm. But as the occasions mounted up and occurred in cities like Los Angeles that had airport curfews, I soon realised that this was not the case.

The first nights sleep in a new hotel room is always a restless introduction into your new environment. This restlessness is now increasingly so often interrupted by the mid night alarm clock prankster that I now check that the alarm has not been pre-set by the previous guest.

I was inspired to write this little ranting by yet another occurrence in a Christchurch hotel. I did the usual examination of the alarm clock however the electric clock in question required an electronics degree to work out the programming and hence I was done again.

We are Contagious

Tuesday, May 12th, 2009

Reports are emerging that New Zealand’s early cases of Swine Flu has lead to a sharp drop off in tourist arrivals from Asia. The news sensitive Japanese market has been particularly hard hit with reports of heavy last minute cancellations.

Statistics NZ have been reporting negative arrival numbers for many months as the world economic slow down sharply effects long haul travel destinations like New Zealand. This latest scare will inevitably have a flow on effect for accommodation providers.

Ski Season Boom May Be A Bust

Wednesday, April 29th, 2009

The media in New Zealand have all been running an interesting story about the upcoming ski season.

The South Islands largest ski field operator, NZSki, who own two fields in Queenstown and one at Mt Hutt near Christchurch are claiming that pre-season bookings to Australian tourists are at a record high.

NZSki claims that with the low New Zealand exchange rate and travel warnings issued by the Australian government to traditional popular winter destinations of Bali, Fiji and Thailand, have had a phenomenal effect on demand for winter ski holidays. The company however has not release any figures to substantiate these claims.

Accommodation providers have however shed doubt on NZSki’s claim of a projected bumper ski season. Most in the ski resort accommodation sector are experiencing very weak forward bookings for the upcoming ski season. Claims that NZSki is perhaps talking up the season are further promoted as other ski fields employ reduced staffing numbers in anticipation of a soft season.

Queenstown accommodation prices drops

Tuesday, March 31st, 2009

According to online booking agent hotels.com, Queenstown NZ has shown the third biggest drop in hotel prices world wide.

The online companies hotel price index showed Queenstown’s accommodation prices for the three months ending December recorded an average price reduction of 35% from the same period the year before (year on year figures).

Globally for the same period hotel prices have dropped an average of 12%. Queenstown large drop can be attributed mainly from an oversupply as previously discussed in Queenstown – post-mortem of a Disaster