Posts Tagged ‘NZ restaurant’

Tourist Guide to NZ Restaurants

Wednesday, June 24th, 2009

The difference between an average restaurant meal in New Zealand and an exceptional one is usually less than ten dollars NZ.

To explain this, you need to be aware of the large boom in new restaurants and cafes that has swept through New Zealand in the last ten or so years. Many are often franchise businesses that appear to have expensive smart fit outs, young hip staff dressed in corporate designed apparel, large extensive menus, moderately priced and one of the most important criteria for the unsuspecting visitor, they are usually busy.

The first hint that perhaps all is not made fresh to order is the expansive range available on the menu.

I’m not suggesting that these franchise restaurants are bad but merely very very average. For example, in these establishments your main will inevitably be priced in the early to mid thirty dollars. It will be accompanied with a choice of sauces, salad or vegetables, chips, fries or even buffalo wedges. If eight people on your table all order different mains the chances are they will all have the same accompaniments or choices there of.

These kitchens are more like a mass production assembly plant that requires all meals to be pre-cooked. Sauces, glazes and or toppings of your chosen meat, poultry or fish will inevitably sound delicious but will certainly come in bulk from one of the many café and restaurant wholesalers that specialise in suppling the industry with the hollandaise for your eggs Benedict or béarnaise for your fillet. The café or restaurant will attempt to personalise the name of the sauce, glaze or dressing to give it that special “we made it from our secret recipe” feel, along the lines of… marinated with ‘Mc Restaurants special peppercorn sauce etc’.

The contents of your main dish will also not be cooked fresh to order and will also often be supplied by a wholesaler who provides pre-prepared pre-cut portions ready for the assembly kitchen to pre-cook ready to be reheated on demand and assembled with your chosen side.

This bland method of production enables the franchise to have a continuity throughout all the restaurants in their chain, ensuring the brand has consistency in their product. It also ensures that the tables can be turned over several times per night due to the speedy delivery of one’s meal. All this for a mere thirty something dollars per main serving.

But let’s not forget the children’s menu. Chicken nuggets, fish bites, mini bland pizza, cheese burger all served with a free soft drink and accompanied with some form of ice cream type desert. An easy option for hassled parents I’ve often used myself.

Now for a few extra dollars, you will first notice that the menu is small. This is due to the fact that the food is seasonal and produced freshly after ordering. It could also mean that the restaurant is not doing well and not buying in much stock! So the best guideline is that you have to make a booking, all the better. How do I find these gems of restaurants and cafes? Often but not always they are tucked away from the tourist strips and frequented by the locals. You could ask a local but then you don’t know the standards of the person who’s advice you seek.

Upon arrival, you should go into a Newsagent and buy a restaurant guide produced by the local food magazines or you can ask us for a recommendation in either Auckland, Wellington, Christchurch, Dunedin or Queenstown.

Bon Appetit.

Public Holiday Surcharge

Monday, March 9th, 2009

With Easter arriving next month I thought it pertinent to rant about the common practice in New Zealand of restaurateurs charging extra on public holidays. But first a little history of the introduction of this nasty little practice of price gouging.

New Zealand’s labour laws were extensively deregulated in the early 1990’s to respond to a market shift in business operating hours. Retailers where freed from the burden of paying staff penal rates for work done on weekends and public holidays. Retailers also flourished with the nation wide introduction of unlimited trading hours. Deregulation also made liquor licences readily available for even the smallest of suburban cafes.

New Zealand dining

New Zealanders embraced this new found freedom of choice. Cafes and restaurants sprang up to cater for the insatiable coffee culture. But then a new socialist minded government slowly wound back the deregulators clock.

Businesses that were founded during the helicon days of a deregulated labour market also found that their business model relied on trading outside the normal nine to five, Monday to Friday. Cafes experienced their largest turnover occurred on weekends and public holidays.

The Government of the early 2000’s had strong ties to the union movement and pressure soon mounted for labour laws to be punitive towards business. The amendment of the holidays act in 2003 had enormous ramifications on businesses that traded on public holidays.

The restaurant/hospitality industry was among the most visible victims of employee pay rates that required staff to be paid time and a half plus an entitlement to an alternative days holiday for working on a public holiday.

As a form of public protest and to a lesser extent, a means to recoup excessive wage rates, many in the hospitality industry started to charge a 15% Public Holiday Surcharge on top of the menu prices.

Today some cafes and restaurants in the main cities still charge this 15% surcharge although the practice is becoming less frequent. In the tourist resorts you will find the practice universally applied by all in the trade. Some establishments are not content with 15% and have adopted 20% as the preferred public holiday surcharge.

As a retailer in a prior incarnation I employed many staff in stores throughout the country. Many of these stores are located in shopping malls that are required under lease terms to open for trade during public holidays.

Turnover greatly increased on public holidays and was and still is an important bonus to a retailers annual sales. Like all mall based retailers I did not charge a public holiday surcharge. Increases in public holiday wage rates were calculated in the total overall operating expenses and then added to the cost price of a stock unit.

Why is this practice of calculating the extra cost of employing staff on public holidays added into the total overall expenses, beyond the understanding of the hospitality industry? Perhaps I have answered this question previously when I said that their business model relied on operating outside the normal trading hours.

When the business model is working successfully and then the playing field suddenly changes. As was the case of the previous governments change to the employment laws. Restaurants had to find a quick fix for a one off problem that would not effect their pricing structure for most of the year. In otherworlds the hospitality industry did not want to re-write the model or rather re-write the menu prices for an occasional cost overhead problem.

That was many years ago and the cost mark up calculations of the hospitality industry has been reviewed many many times. The added cost should have now been absorbed into the total operating expense but in the case of cafes and restaurants opening in the tourist resorts, the price gouging on public holidays continues.

To add insult to injury, I brunch every day when in New Zealand including public holidays. I have never been charged the surcharge because I am told that I am a regular and a local…. as apposed to a walk in tourist. I am also informed that visitors are generally unaware when the extra is added to the final bill. Some even believe that it is a tax like VAT or GST. It is clearly a price gouge that unfortunately effects visitors disproportionately.